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ONLINE BOOKINGS, CANCELLATION & PRIVACY POLICY

Cancellation Policy

Please be aware that we operate a strict 24 hour cancellation policy on all treatments. Failure to give 24 hours notice on cancelling or changing your appointment you will be charged 50%,  100% if you cancel or amend your appointment on the day of your appointment or fail to show.

Here at Purenique we value your appointment, we are a very busy salon and have clients waiting for appointments so we ask that you kindly adhere to our cancellation policy as it becomes difficult to fill appointments at short notice.
All returning Clients who fail to attend an appointment will have to pre pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic.

Non Refundable Booking Fee/ Deposit

When you book an appointment online we ask for a 50% booking deposit. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 48 hours of your appointment.
We require a 50% non refundable booking fee to secure any treatment booked online and also for any treatment booked over the phone or in person that is over two hours or £40 or over, this also applies to pamper party and wedding bookings.
Booking deposits will not be refunded if you do not visit us to have a patch test performed in good time (48 hours prior to treatment).

No Children Policy

Children under the age of 10 years are NOT permitted in the salon, children between 10-16 years must be accompanied by an adult and be fully supervised.

No Pets Policy

We cannot accommodate animals in the salon due to health and safety and salon hygiene.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Your Appointment

Appointment

Please be aware that all treatment times stated are inclusive of consultation & preparation time. For your safety and wellbeing a consultation card must be completed on your first visit so please arrive 10 minutes early to allow for this.

Health

Please notify us on booking if you are pregnant so that we are able to adapt the treatment for your needs. Please also inform your therapist of any medical condition prior to your treatment as some treatments may not be appropriate for you.

Price Alteration

We reserve the right to alter prices without prior notice.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Patch Testing

Patch testing is required 48 hours prior to treatment for clients who have never had the treatment at Purenique before or for clients who have not had it for over six months at Purenique.

The following treatments all require a patch test 48 hours prior to treatment eyelash tinting, eyebrow tinting, LVL lashes, Eyelash Extensions and the Alkaline Wash.

Booking deposits will not be refunded if you do not visit us to have a patch test performed in good time (48 hours prior to treatment).

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would like to send you details of events and special promotions. If you would rather not receive these please let us know.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. You must bring along your voucher to your appointment. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Courses

  • All courses must be paid in full at time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

 

Privacy Policy

BACKGROUND:

Purenique Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.purenique.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
 

1. Definitions and Interpretation In this Policy, the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and “We/Us/Our” means Purenique Ltd, a limited company registered in England under company number 07965778, whose registered address is 2 Deanborough House, Highgate Hill, Hawkhurst Kent England TN18 4JU.
 

2. Information About Us 2.1 Our Site is owned and operated by Purenique Ltd, a limited company registered in England under company number 07965778, whose registered address is 2 Deanborough House, Highgate Hill, Hawkhurst, Kent England TN18 4JU. 2.2 Our Data Protection Officer is Kimberley Brook and can be contacted by email at info@purenique.co.uk
 
3. What Does This Policy Cover? This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
 
4. Your Rights 4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: 4.1.1 The right to be informed about Our collection and use of personal data; 4.1.2 The right of access to the personal data We hold about you (see section 12); 4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14); 4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14); 4.1.5 The right to restrict (i.e. prevent) the processing of your personal data; 4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); 4.1.7 The right to object to Us using your personal data for particular purposes; and 4.1.8 Rights with respect to automated decision making and profiling. 4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
 
5. What Data Do We Collect? Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies: 5.1 name; 5.2 contact information such as email addresses; 5.3 demographic information such as post code, preferences, and interests; 5.4 IP address; 5.5 web browser type and version; 5.6 operating system; 5.7 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
 
6. How Do We Use Your Data? 6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. 6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes: 6.2.1 Providing and managing your access to Our Site; 6.2.2 Personalising and tailoring your experience on Our Site; 6.2.3 Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you); 6.2.4 Personalising and tailoring Our products and services for you; 6.2.5 Replying to emails from you; 6.2.6 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time; 6.2.7 Market research.

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and telephone and text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 6.4 Third parties whose content appears on Our Site may use third party Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. 6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. 6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
 
7. How and Where Do We Store Your Data? 7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it. 7.2 Your data will only be stored in the UK. 7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
 
8. Do We Share Your Data? 8.1 Subject to section 8.2, We will not share any of your data with any third parties for any purposes. 8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority. 8.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law. 8.4 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
 
9. What Happens If Our Business Changes Hands? 9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us. 9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
 
10. How Can You Control Your Data? 10.1 When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details. 10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
 
11. Your Right to Withhold Information 11.1 You may access Our Site without providing any data at all. 11.2 You may restrict Our use of Cookies.
 
12. How Can You Access Your Data? You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details.
 
13. Our Use of Cookies 13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. 13.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them. 13.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. 13.4 Before Cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. 13.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. 13.6 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 13.7 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 13.8 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
 
14. Contacting Us If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@purenique.co.uk by telephone on 01580 753383 or by post at Purenique Ltd, 2 Deanborough House, Highgate Hill, Hawkhurst Kent TN18 4JU. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).
 
15. Changes to Our Privacy Policy We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date
 
Purenique reserves the right to change their terms and conditions without prior notice.